New Connectivity for Atlassian Data Center

[samgupta]

The Challenge

Support ended for Atlassian Server in February 2024 and Atlassian has recommended that customers migrate to either Atlassian Cloud or Atlassian Data Center. You can read more about Atlassian's announcement here.

SailPoint deprecated the connectors associated with Atlassian Server In response to this decision; however, our customers still needed connectivity for satisfy user access governance and service request management for Atlassian Data Center products. 

New integrations to support Atlassian Data Center

Our new SailPoint Atlassian Data Center integrations provide comprehensive user access management and the capability to create service requests in Data Center Jira Service Management from SailPoint IdentityIQ and Identity Security Cloud. 

Key connector features

The Atlassian Data Center Accounts Connector supports deep governance for Data Center users and their respective accesses for:

• Atlassian Jira Service Management: 5.15
• Jira Software Server: 9.15.0

Atlassian Data Center Jira Service Management SDIM: Key Features

The Service Desk Integration Module (SDIM) for Atlassian Data Center Jira service management is designed to enable support for IT service management for automating common business processes for requesting and fulfilling service requests

Availability & Documentation

The Atlassian Data Center Connector and SDIM are available now for Identity Security Cloud and will be part of Identity IQ patch 8.3p4, 8.4p2, 8.5 and all future versions.

You can access the detailed connector and integration documentation by accessing the links below 

• Atlassian Data Center
• Atlassian Data Center Jira Service Management

Access to the SailPoint Atlassian Data Center Integration 

• SailPoint customers with a currently active Atlassian Server Jira Service Management Integration purchase: Your identities are already licensed and you're eligible to explore the new integration functionality.
• For new or existing customers: Please contact your SailPoint Customer Success Manager and Sales team for more information.

Questions? Here's how to connect

We want to hear from you! Please reach out to SailPoint Connectivity product management with any questions about the new integration or SDIM capabilities. 

• Connect directly with samrat.gupta@sailpoint.com
• Set up a Calendly Meeting Link to discuss specific requirements and use cases. 

We ook forward to hearing about your experiences with this new capability and appreciate your feedback!