Updates to SailPoint’s Zendesk Connector & Service Desk (SDIM) in Response to Zendesk OAuth Changes

[samgupta]

This is to inform you about important updates to SailPoint’s Zendesk integrations, following a recent announcement by Zendesk regarding changes to their OAuth security flows.

On 27th Aug 2024, Zendesk announced that as part of their focus on security and adhering to the most up-to-date recommendation for standards, Zendesk will deprecate the password and implicit grant flows for OAuth on February 17, 2025.

What is Changing?

Zendesk is phasing out the use of the OAuth implicit and password grant flows, which are no longer considered secure. Moving forward, only the 'bearer token' authentication will be supported, enhancing the overall security of user authentication.

SailPoint’s Response

To ensure seamless compatibility and improved security, SailPoint will be enhancing both the Zendesk Accounts Connector and the Zendesk Service Desk (SDIM):

• Q4 2024: The Zendesk Accounts Connector & SDIM will be enhanced with the feature to support a new 'bearer token' OAuth method for service account authentication.
• February 17, 2025: The Zendesk integration will fully remove support for 'password and implicit grant flows'.

What You Need to Do

We recommend preparing to transition your service account authentication to a method supported by Zendesk as soon as possible. This will ensure a smooth migration and continued access to Zendesk’s API through SailPoint’s integrations beyond February 2025.

If you have any questions or need assistance with this transition, our product management team is here to support you. Please reach out to us via:

• Email to [samrat.gupta@sailpoint.com]
• Schedule a meeting using our Calendly link

We appreciate your attention to this important update and your continued trust in SailPoint.