How To: Wikis

How To: Wikis

 

Wikis

Wikis are an efficient way to gather and distribute information in the community. In each wiki, there are submitted ideas, solutions, and best practices that were carefully written by other users and SailPoint employees. Some wiki articles cover proper guidelines to install a connector while others provide definitions for certain product features. The wikis contain an abundance of helpful articles that provide in-depth information about various topics within both IdentityIQ and IdentityNow.

 

Accessing the IdentityIQ Wiki

Begin by finding and selecting the Community tab in top of your screen, and then click IdentityIQ Wiki under the Insight section.

Tutorial Screenshot #1.png

 

Accessing the IdentityNow Wiki

Start by finding and selecting the Community tab in top of your screen, and then click IdentityNow Wiki under the Insight section.

Tutorial Screenshot #2.png

 

Finding Specific Topics in the Wikis

There are two ways to find wiki articles on a specific topic which are by searching for a term in the knowledge base or by using the labels in the sidebar. 

 

Finding Articles on a Specific Topic via Labels

To find articles on a specific topic by via labels, start by locating the Labels section to the right of the Wiki articles, and then click on the label you want to find more information about.

Tutorial Screenshot #3.png

 

Finding Articles on a Specific Topic via Search

Start by locating the text field directly below the IdentityIQ or IdentityNow Wiki title, type in the term or phrase you are interested in learning more about, and then select Search by clicking on the magnifying glass icon.

Note: A few posts in the community's knowledge base will show up while you are typing in the term or phrase you are trying to find more information about.

Tutorial Screenshot #4.png

Once you land in the Search page, scroll down your screen until you find the Parent Category section, checkmark the Community Wiki box, and then checkmark either the IdentityIQ or IdentityNow Wiki box.

Tutorial Screenshot #5.png

 

Leaving a Comment on a Wiki Article

All community members have the option to leave a comment on an IdentityIQ and IdentityNow wiki article. Some users leave feedback for the author of the article while others respond to a user in need of assistance. When crafting your response, please be careful and mindful of other community members. 

To leave a comment on a wiki article, scroll down to the end of the article you are viewing, and then type in your response in the large text field.

Tutorial Screenshot #6.png

 

The forums and wikis are the most interactive areas of Compass. A simple way to delineate the two areas is, if you have a question about your product, post it in the forum. If you want to read or write articles about a specific topic, visit the community wiki. 

 

Interested in learning about the other interactive area in Compass? Read the How To: Forums article.

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Last update:
‎Nov 03, 2022 05:12 AM
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