As we interact with software products, and compare those experiences with our own, we start to form ideas and opinions around how features should exist in the product space. Some of these ideas may be smaller enhancements and extensions to existing product capabilities, while other ideas may be larger, more ambitious ideas that a novel or unique.
Sharing and expressing these product ideas in a meaningful way can go a long way towards making your ideas stand-out, be heard, and potentially even translated into actual product features and capabilities.
This guide will show how to interact with the Ideas Portal and provide information that you might want to take in consideration when making a meaningful enhancement request.
Follow these recommendations to help articulate your idea in the best way possible.
Product prioritization process
There are lots of ways the product team looks at potential enhancements. Here are a few questions to ask yourself while writing meaningful enhancement requests:
Describe the problem faced by end users, customers, etc. who are using the product. What is the core of the problem? Focus on the problem (why), not the solution (how). Understanding the real problem is critical to understanding the solution needs. Make your problem somewhat realistic, and is feasible to solve.
Describe what potential solutions might look look in general terms. This shouldn’t be too explicit, unless dealing with a very specific issue. In general propose solutions, but don’t dwell on them, as the problem may be solved in a completely different or innovative way.
Provide a short description of how a proposed feature might be used in a wider context. Imagine usage within the purview of someone actually using it - phrased with the actors in mind, and wider business use - e.g. "As an admin, I would like to do X, then Y, then Z because…"
Describes the impact to the overall business, and is really the chance to sell the benefits - tangible or intangible - of doing a feature.
Details any workarounds or alternatives considered - whether it be a manual process, a process change, or some other work done outside the system. This is also a good section to detail why things might not work.
The Ideas Portal is one of the websites that are available through SailPoint's single access and is accessible to all users.
1. Visit ideas.sailpoint.com which will take you to the single access page and select No account? Register now!
2. Review the SailPoint Terms of Service and select I Accept and Continue to follow through on creating a new account.
3. Fill in the required fields and click Submit.
4. Follow the prompt to verify your email address.
5. Enter the verification code that was sent to your email address and select Verify.
Note: If you do not see the verification email in a few minutes, please check your junk mail or spam folder. If you do not receive the email in your inbox, please contact your company's IT team and add the sailpoint.com domain to your white list.
6. You are now registered and signed in.
Browse through the full list of submitted ideas or filter them by category or status. You can also sort ideas to see what was recently posted, trending, or popular.
Find an idea that you aligns with your business goals? Reply to the post and vote on it! You can see all of the ideas you voted for under My votes.
Subscribe to ideas to stay engaged in the ideation process. You will receive alerts when the status changes or when someone leaves a comment.
Submitting an idea is easy! Begin by clicking on the Add a new idea button located below the Search bar.
Select the appropriate category from the product drop-down menu.
While you type in the one sentence summary, the system will search for similar posts for you to view and vote on. Fill in the required fields and when you are ready, click on Add Idea to submit your idea to the portal.
Now others users can now leave comments on your idea and vote!
Below are a list of status definitions for the Ideas Portal.
Your idea has been submitted and will be looked at by someone at SailPoint.
A member of our team is currently looking into the idea and figuring out the business problem your team is looking to solve.
A research project is underway for your idea. Members of our team are working to gain market validation of the business problem. The information gathered in discovery is used to inform if the Idea should be added to the roadmap.
Your idea has been added to SailPoint's Product roadmap.
Your idea aligns with our long-term product vision but is not currently added to our roadmap.
Out of Scope
This idea is not aligned with our long-term product vision.
Your idea has been implemented into one of SailPoint's Products.
|Your idea has been released in a previous feature release.
No. The Ideas Portal has a separate website.
No. The Ideas Portal is one of the websites that are available through SailPoint's single access.
All users are allowed to submit and vote on ideas. Please visit ideas.sailpoint.com to get started.
View the Expressing meaningful product ideas section for more information on how to explain an idea for consideration.
Not all ideas will be accepted, but all ideas will receive a response and an appropriate status change. Read the Idea statuses section to learn more.