Name | Coverage | Scope | Resources | Payment | Description |
Professional Services | Full Atlas Platform | Long-Term | Dedicated Team | Statement of Work | SailPoint technical expertise for long-term project and/or staff augmentation. |
Expert Services | Full Atlas Platform | Short-Term | Assigned per Case | Bucket of Hours | SailPoint technical expertise spanning a range of needs from implementation assistance to project expediting. |
Platinum Support | Full Atlas Platform | Long-Term | Dedicated Team | Subscription | Enhanced, continuous support for SailPoint's Atlas Platform. |
Premium Support | Full Atlas Platform | Long-Term | Assigned per Case | Subscription | Best-in-class customer support for out-of-the-box features and functionality only. |
ISC Advisory Services | SaaS Solutions | Long-Term | Dedicated Team | Subscription | Holistic guidance towards a comprehensive identity security program. |
IAI Advisory Services | Access Insights, Access Modeling, Access Recommendations | Long-Term | Dedicated Team | Subscription | Holistic guidance towards recognizing the full potential of AI and ML from day one. |
Setup Services | Full Atlas Platform | Short-Term | Dedicated Team | Statement of Work | Expert guidance to ensure your implementation gets off to a great start. |
Go-Live Support | Full Atlas Platform | Short-Term | Dedicated Team | Statement of Work | When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. |
Identity CheckUP | Full Atlas Platform | Workshop Series | Dedicated Team | Statement of Work |
A deep dive into an existing SailPoint implementation to maximize stability, maintainability, and performance. |
IAM Strategy Workshop | Full Atlas Platform | Workshop Series | Dedicated Team | Statement of Work |
A one of a kind offering that the Professional Services organization offers potential and existing clients on the best path to take in their identity and access management journey. |
FAM CheckUP | File Access Manager | Workshop Series | Dedicated Team | Statement of Work | SailPoint Professional Services team will perform a detailed analysis of your File Access Manager environment to fully understand any existing pain points and identify areas for improvement. |
FAM Rapid Deployment | File Access Manager | Short-Term | Dedicated Team | Statement of Work |
SailPoint Professional Services team will help speed the time of implementation and use of File Access Manager in your organization. |