As we go into the holiday season, please take note of our SailPoint Support Holiday Schedule as it may impact ticket response times:
Our offices will be closed for the holidays on December 25th, 2023 and January 1st, 2024. Responses to tickets opened during this time may be delayed.
If you experience any issues and need to open a Support Ticket while offices are closed, please take note of the Holiday Schedule response times from the SailPoint Support Guide.
Severity 1 issues will be handled 24 hours a day, 7 days a week, 365 days a year regardless of holiday schedule. Reminder to call in any Priority 1 tickets.
Non-severity 1 tickets will be responded to as soon as possible when regular hours resume.
Thank you for your partnership, we hope you have a wonderful holiday and a happy new year!