We published a significant update to the home page today! Get all of the details on what was updated in the previous announcement. We also updated the Events page, to include a section for Upcoming Events and an Events Archive.
Upcoming Events has posts categorized by region, to make it easier for you to see relevant registration information.
The Events Archive categorizes events by type. You can select the series that interests you and browse through past recordings.
Tip: You can subscribe to a series and be notified about upcoming events and webinars by visiting the page and clicking Options > Subscribe.
Click on Office Hours in the Events Archive.
Click Options to expand the menu and then click Subscribe.
The Compass Team is redesigning the Home Page to highlight the most recent and the most popular information from the community. Please note that the screenshots is this blog post are for informational purposes only and may differ slightly from the final design.
The new home page will include a list of Recent Topics from the forums, as well as quick links for Support, Expert Services, Identity University and Developer documents.
There will also be an Events feed that pulls in posts from the User Group Events and webinar blogs, and a new component, Latest News, that will feature the latest updates from the Community Announcements blog.
Along the bottom of the page, users will be able to read the most popular articles from the product knowledge bases.
The home page changes are planned to take place soon, so keep an eye out for those updates! If you have any questions or feedback once the updates are live, please write us at email@example.com.
Search update: You can now filter your search results by labels.
Find relevant articles and posts by clicking on Labels to constrain your results. You can select more than one label.
To remove a filter, just click on the x next to the filter you wish to remove.
Please note that this filter only works for labels, not tags. This enhancement will make it easier for you to filter results to the types of topics that you are searching for. The Compass Team will continue to bring more search improvements to the community to make it easier for users to find the information that matters most!
Visit the new Connector Directory! We've made some modifications to the way you view available connectors.
We've consolidated the following menu items into one space in Compass:
Products > IdentityIQ > Connectors
Products > IdentityNow > Connectors
Products > Common Connectors
All connectors can now be found under Products > Connectors. The new page has filtering options based on support, and logo identifiers to indicate if the connector is for IdentityIQ, IdentityNow, or both. The levels of support are:
SailPoint Delivered Connectors
Community Implemented Connectors
Please note that when clicking on any of the links from Community Implemented Connectors or Custom Connectors you will be redirected to the vendor's website.
You can still find specific connectors based on product under the Quick Links side menu and access the tables that previously were on the connector landing pages. You can also search the knowledge base that powers the Connector Directory directly.
We are making improvements on guiding users to relevant documentation by phasing out links to open knowledge bases and adding targeted information to the landing pages.
Before, the Product menu had links to the updates blog and open knowledge bases with no way to understand which documents were the most relevant or important.
Now there is one central location that will make it easier for you to discover your next steps. Click on IdentityIQ from the Product menu to see the updated landing page.
Before, the IdentityIQ landing page had one link to all documents: Technical White Papers, Product Manuals, and Other Documentation.
Now the IdentityIQ landing page has three links to a document in each section that will help guide users to important information. We have also made a slight UI change to the side bar menu.
These changes are designed to simplify the menu and guide users to important documentation. Knowledge bases are still accessible by navigating through the breadcrumb trail on any article that you are reading.
Send us your comments and questions. We always read the information that is submitted through the community surveys, and through feedback sent to firstname.lastname@example.org.
There is a new group that you can join if you want to connect with other IdentityIQ File Access Manager customers. This new section can be used just like a forum. Post comments, ask questions and reply to topics. Start today by joining and subscribing to the File Access Manager Group.
We've simplified the Compass menu for File Access Manager. Find everything you need by clicking on the IdentityIQ File Access Manager link from the Products menu to see the landing page. Click on Downloads, Documents or Blog or view the How to Get Help resources.
We are streamlining the File Access Manager landing page. The File Access Manager is a work in progress, but we are phasing in new visual elements to make it easier to find relevant content and resources.
UI update to the File Access Manager download page. We made a small change to the download page that makes it easier to see the most recent versions available for download. You can still click on the downloads archive to search for a specific version.
If you have any questions or feedback about these changes, please don't hesitate to reach out to the Compass Team at email@example.com.
Today we made a few minor changes to the Products menu. If you are looking for IdentityIQ server software, Accelerator Pack, AWS Governance or SAP Governance, you can find them under Products > IdentityIQ.
Previous structure -
Current structure -
Please note that the downloads that are visible to you are based on your relationship with SailPoint. If you are a Customer or Partner and should have access to one of these sections but it is not visible in the menu, please email us at firstname.lastname@example.org so we can review and correct your community profile.
There has been a small user interface change in Compass that makes the breadcrumb trail (the navigational aid that shows on the top of every page) more noticeable. Before the change, the light blue text on a white background was often overlooked, which made it difficult for users to ensure that the page they were looking at was relevant to their product.
Now the breadcrumb is a dark blue text on a gray background, which makes it more noticeable on the page that you are viewing.
Have more feedback about the community user interface? Please don't forget to fill out the community survey when it pops up, or send a message to email@example.com.
Groups are a way to connect with other community members who have the same interests, work in similar industries, or are located in a certain parts of the world. Groups can foster discussions that go beyond technical troubleshooting.
Please note that you can immediately join any open group, but you will need to request to join a closed group. Approval on closed group membership is dependent on the Group Owner.
SailPoint is offering the Remote Access Extension for free to our customers during the COVID-19 crisis as many organizations have expressed a need to quickly provision access to work remotely to teams that previously did not work remotely.
Your comments are important! The changes listed below were made based off of user feedback. Please continue to leave your comments through the survey when prompted, or send us a message at firstname.lastname@example.org.
New Webinars Landing Page - Before, all webinars were lumped into one blog with labels to serve as categories for the types of webinars. Now, users are presented with webinar subjects and can easily select the type they want to view.
Ticketing Split from the Community - Before, users has to view tickets in Compass. Now, users have the full functionality and features that our ticketing platform has to offer now that it is no longer part of Compass. To learn more about the new Support Portal, check out this tutorial in Compass.
Gamification: New Badges Added - There are more badges to earn in Compass! View the list of earned and possible badges by going to your Profile and selecting View All Badges.
Exact Search - The "Exact Search" feature is working in Compass! Use quotes around a term to search for an "exact phrase." If you are finding that your results still appear to be off, please send the phrase that you searched for to email@example.com, along with the result that you expect to appear.
Box no longer hosts Product Downloads - Users can now download their product directly from the community.
The outbreak of the COVID-19 virus has affected every one of us. The sudden shift from business as usual to this new normal has been jarring, to say the least. It’s also introduced a whole new level of ‘noise’ (emails, so many emails) and we’re doing our best not to contribute to that but to be thoughtful in when and how we reach out to each of you.
Our biggest priority during this time of uncertainty is on the well-being of our families, team members, customers, partners, and all of the members of the SailPoint community. As this very dynamic situation evolves, we are doing what we can to anticipate your needs as you deal with the unforeseen business challenges you’re each now facing. We've established an ever-growing set of resources and programs under the Featured Links section of theCommunity Announcements Blogto help you stay educated and connected and have also expanded our support and working hours to ensure that when you need us, we're here.
This is indeed an unprecedented time and our heart goes out to all affected by this outbreak. At SailPoint we're committed to supporting you and your business today and for years to come.
I wish you and yours stay safe and healthy during these times.