Community Announcements

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Community Announcements

Community Manager
Community Manager

The New to SailPoint page contains resources curated by Customer Success Managers and Technical Writers. The list contains guides, best practices and suggestions to help you succeed. 

The page is located under the Discuss menu in the Getting Started section. 

It is broken into three categories: All Customers, IdentityIQ Customers and SaaS (IdentityNow) Customers. 

 

If you have any feedback about the new page, please don't hesitate to reach out to us at compass-help@sailpoint.com or you can leave comments in the survey that may appear during your visit! 

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Community Manager
Community Manager

Read this article to learn more about some of the recent changes to the community structure. Find out where presentations from past Navigate conferences are, how to get Compass help, and more. 

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Community Manager
Community Manager

There has been a small user interface change in Compass that makes the breadcrumb trail (the navigational aid that shows on the top of every page) more noticeable. Before the change, the light blue text on a white background was often overlooked, which made it difficult for users to ensure that the page they were looking at was relevant to their product. 

 

Now the breadcrumb is a dark blue text on a gray background, which makes it more noticeable on the page that you are viewing. 

rose_cobb_0-1588796397261.png

 

Have more feedback about the community user interface? Please don't forget to fill out the community survey when it pops up, or send a message to compass-help@sailpoint.com

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Community Manager
Community Manager

Visit the Group Directory to browse open and closed groups. 

Groups are a way to connect with other community members who have the same interests, work in similar industries, or are located in a certain parts of the world. Groups can foster discussions that go beyond technical troubleshooting. 

Please note that you can immediately join any open group, but you will need to request to join a closed group. Approval on closed group membership is dependent on the Group Owner. 

 

If you have any questions or would like to share an idea for a new group, please email us at compass-help@sailpoint.com

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Community Manager
Community Manager

SailPoint is offering the Remote Access Extension for free to our customers during the COVID-19 crisis as many organizations have expressed a need to quickly provision access to work remotely to teams that previously did not work remotely. 

Learn more about this plugin on the Professional Services Extension page! 

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Community Manager
Community Manager

Your comments are important! The changes listed below were made based off of user feedback. Please continue to leave your comments through the survey when prompted, or send us a message at compass-help@sailpoint.com

 

  • New Webinars Landing Page - Before, all webinars were lumped into one blog with labels to serve as categories for the types of webinars. Now, users are presented with webinar subjects and can easily select the type they want to view.

 

  • Ticketing Split from the Community - Before, users has to view tickets in Compass. Now, users have the full functionality and features that our ticketing platform has to offer now that it is no longer part of Compass. To learn more about the new Support Portal, check out this tutorial in Compass.

 

  • Gamification: New Badges Added - There are more badges to earn in Compass! View the list of earned and possible badges by going to your Profile and selecting View All Badges.

 

  • Exact Search - The "Exact Search" feature is working in Compass! Use quotes around a term to search for an "exact phrase." If you are finding that your results still appear to be off, please send the phrase that you searched for to compass-help@sailpoint.com, along with the result that you expect to appear.

 

  • Box no longer hosts Product Downloads - Users can now download their product directly from the community. 

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SailPoint Employee
SailPoint Employee

The outbreak of the COVID-19 virus has affected every one of us. The sudden shift from business as usual to this new normal has been jarring, to say the least. It’s also introduced a whole new level of ‘noise’ (emails, so many emails) and we’re doing our best not to contribute to that but to be thoughtful in when and how we reach out to each of you.

Our biggest priority during this time of uncertainty is on the well-being of our families, team members, customers, partners, and all of the members of the SailPoint community.  As this very dynamic situation evolves, we are doing what we can to anticipate your needs as you deal with the unforeseen business challenges you’re each now facing.  We've established an ever-growing set of resources and programs under the Featured Links section of the Community Announcements Blog to help you stay educated and connected and have also expanded our support and working hours to ensure that when you need us, we're here. 

This is indeed an unprecedented time and our heart goes out to all affected by this outbreak. At SailPoint we're committed to supporting you and your business today and for years to come.  

I wish you and yours stay safe and healthy during these times. 

Meredith Blanchar

SVP, Customer Success Management

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Former_User
Not applicable

  • Default search scope at the top of each page was changed from "the area you're in" to "the entire community".
  • Introduced Idea process for product enhancement ideas. 
  • Added several search synonyms: e.g. searching for "IIQ" searches for IIQ & IdentityIQ.
  • Added other partner types to the automation for self-registration.
  • Improved logic to match the email domain of registering users to known domains in our customer database.
  • If you do not have Elevated Access, clicking on "Org Tickets" in Review Requests shows a message explaining this and how to request it. 
  • The support case interface now shows attached file names.
  • Front page now greets you by your first name, not your username.
  • Forum posts require at least one label, to help with categorization and search.
  • User feedback survey screen widened so content formats better without line breaks.
  • Post to help users find File Access Manager forum posts.
  • SailPoint employee users now have a small SailPoint logo beside their name.

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