Error when previewing PDFs

Community Manager
Community Manager
0 0 501

Update: This issue is resolved. PDF attachment previews are working again. If you are still encountering an error, please reach out to us at


Original post below: 

Users have reported an issue with previewing attached PDFs on posts. When you click the PDF to view it, this screen appears - 



We are currently researching this issue. The team will update this blog post once the error has been resolved. As a workaround, you can download the PDF to view on your device. 

If you have any questions or would like to report an issue, please contact us at Thank you! 

About the Author
Visit the Community Tutorials page to learn about the Compass community. If you have a problem with your account send an email to