The email issue is now resolved

Community Manager
Community Manager
1 0 632

Update: This issue is resolved. Users should be receiving emails from the community again. If you are still encountering errors, please reach out to us at

Users have reported an issue with emails not being sent from the Community.

This impacts:

  • All users who normally receive emails from Compass
  • Users who are trying to register, but don't receive their verification email
  • Users who initiate the forgotten username and password flow
  • Those who are subscribed to threads and boards to receive updates via email
  • It may also affect private message alerts, if you've enabled those to push to your inbox


We are working with our community vendor to resolve the issue and will update this blog entry as soon as the problem is fixed.


We apologize for the inconvenience. We know how critical Compass emails may be to your workflow. Please reach out to us at so we can assist as much as we can in the interim. 

About the Author
Visit the Community Tutorials page to learn about the Compass community. If you have a problem with your account send an email to