Identity University FAQs

Knowledge Base Articles

Who do I contact for Training support?

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Using Identity University

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What is "120444 User doesn’t exist. Please contact system administrator” Error?

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Getting Started
Using Identity University

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What are the key capabilities of the new VM platform?

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Using Identity University

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What is the lifecycle of my new VM of IdentityIQ courses?

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Using Identity University

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What is the status of my previous virtual machine of IdentityIQ courses?

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Using Identity University

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How can I check when my virtual machine (VM) expires?

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Using Identity University

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Help with Participant Viewer options in IdentityIQ Virtual Labs?

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Using Identity University

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Course shows 'Environment is suspended' message on VM after clicking Launch. How to resolve?

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Using Identity University

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"Launch" opens a window with a message instead of the course. What's the next step?

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Using Identity University

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What should be done if Virtual lab VM launch is not working?

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Using Identity University

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What can Training Units be used to purchase?

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Using Identity University

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Where can I find the Identity University Terms and Conditions of Use?

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Using Identity University

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Where do I go if I have questions on how to use Identity University?

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Using Identity University

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Having trouble with self-paced courses?

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How do I update details to my Identity University profile?

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How do I get an account on Identity University?

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Using Identity University

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What do I need to do if I am having issues accessing my virtual machine for IdentityIQ self-paced courses?

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Using Identity University

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What are my options for learning? Do you have both online and in-person options?

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Using Identity University

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Can I change the display size of the eLearning video?

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Using Identity University

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My internet connection is pretty spotty. Can I still use Identity University eLearning or attend a remote class?

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Using Identity University

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