Community Announcements

Cloud and infrastructure-as-a-service tools are relied on by companies around the globe every day, yet managing and securing access to these services is a constant challenge.   

 Join myself and Andrew Moore, Vice President, Product Management as we discuss why governing cloud access is such a challenge and how customers can solve it with SailPoint Cloud Infrastructure and Entitlement Management (CIEM). 

What-if simulations. Separation-of-duties. Emergency access. These are all key components of strong ERP governance, risk, and compliance (GRC).  

Join Dan Martillotti, Sr. Director, Product Management and myself as we discuss the importance of centralizing access governance and the benefits it brings, including increased compliance, efficiency, and cost-effectiveness.   

We will also explore the challenges organizations face with Separation of Duties and how SailPoint’s Access Risk Management (ARM) automation capabilities can streamline processes and improve compliance. 

Every application and system in an organization’s environment is a new angle of attack for bad actors. So, when companies start on their identity security journey connecting and integrating the right applications and resources is a critical component. 

Joining me today is Dan Martillotti, Sr. Director, Product Management, who will go over SailPoint connectivity and why organizations should have a focused approach to securing their resources. 

Enterprises work to secure business applications and sensitive data, but as data grows and circulates, vulnerabilities increase. How can organizations overcome the challenges they have today to protect their data?

Join host Jaishree Subramania, VP of Product Marketing, and Dan Martillotti, Sr. Director, Product Management as they discuss Data Access Security and how organizations must focus on protecting all their data, structured and unstructured, from unauthorized access and ensure compliance.  

AI is the hot topic of the day, but did you know SailPoint has been using AI and machine learning in their products for years? AI at SailPoint is more than just a buzzword, it’s foundational to helping organizations solve real problems. 

Joining me today is Erik Huckle, Head of GenAI & LLM Product Management. We will be discussing how SailPoint uses AI and machine learning, and how it is critical for strong identity security. 

How can organizations understand the thread between compliance, identity governance, and identity security?  In addition, what capabilities are needed for a strong identity security solution?   

Join host Jaishree Subramania, VP of Product Marketing, and Andrew Moore, Vice President, Product Management, as they discuss how SailPoint Identity Security Cloud changed the game when it comes to identity governance.  In addition, they will discuss some of the key capabilities of SailPoint Identity Security Cloud, and how they work together for a strong identity security framework. 

Identity security begins and ends with the right foundation. However, in today’s market understanding which identity platform is the right one for your identity security solution can be confusing.  

One thing that is clear is that SailPoint Atlas is the next generation unified identity platform built for the modern enterprise.   

Join host Jaishree Subramania, VP of Product Marketing, and Ben Cody, Senior Vice President Product Management, as they discuss why having the right foundation is critical to a long-term successful identity security solution.

We’ve received lots of great community feedback on your desire to learn more about SailPoint solutions. You’ve inspired us! We are excited to support you in your learning journey with a 15% discount on all training and certification when you make a purchase on credit card from Identity University. During checkout, simply apply the promo code JUNEFLASHSALE24. This offer is valid through June 30 and available for current SailPoint customers and partners only.

You can use this special discount for training subscriptions, instructor-led classes, and certification exams.

Training subscriptions

Through a training subscription, you can gain unlimited access to SailPoint’s entire on-demand training catalog of 200+ courses for one year. You can learn at your own speed, repeat courses as many times as you like, and gain instant access to new courses as we release them at no extra cost. We are regularly adding new courses to keep pace with new SailPoint products and features, so a training subscription is the way to go if your goal is to become a SailPoint expert.

Buy a training subscription from Identity University.

Instructor-led classes

If you prefer the personal attention of an instructor, join one of our live training classes, virtually or in-person. We host several essentials and advanced-level classes every month for you to attend at your convenience. They’re also a great way to meet other customer or partner peers like you.

Explore our class calendar to find, enroll in, and purchase an upcoming class.

Certification exams

Have you completed advanced-level training? Or are you already an experienced SailPoint engineer? You can validate your expertise by passing one of our rigorous SailPoint certification exams. SailPoint certification is our seal of approval that you have mastered SailPoint solutions and your overall identity security skills. Visit our certification website to decide which certification is right for you. Upon purchasing a certification exam, you will have one year to schedule your exam. That means you can purchase an exam today using the 15% discount with plenty of time to prepare.

Purchase a certification exam.

Get started with Identity University

Register for a free Identity University account and learn how to make purchases with this step-by-step guide. If you have additional questions, you can find answers to frequently asked Identity University questions right here on Compass. Or leave us a comment on the Identity University blog. 

We look forward to welcoming you on Identity University – happy learning!  

SailPoint IdentityIQ has been addressing the identity governance needs for some of the largest and most complex organizations around the globe for years. For some companies that kind of success would have been enough, but not at SailPoint. The IdentityIQ team is constantly adding new capabilities from AI and machine learning to recent capabilities released this past year. 

Join host Jaishree Subramania, VP of Product Marketing, and Anchal Dube, Sr. Manager Product Management, for part 2 of ‘Adopting Identity Security’ for insights into IdentityIQ. 

Hosted by SailPoint for more than a decade, Navigate explores the possibilities of identity security for businesses across industries and maturity levels. We hope you will join us this year to elevate, evolve, and enhance your program through multiple breakout sessions, workshops, and hands-on experiences designed for senior decision-makers, identity practitioners, and developers.

If you’ve ever attended Navigate, you know that SailPoint customers are represented throughout the event far and wide, sharing their journeys, best practices, and lessons learned along the way. Attendees like you want to hear real-world examples from your peers about how they have successfully grown their identity security programs. Your willingness to share your experiences helps educate and inspire others.

Want to speak at Navigate? If you are interested in being a speaker at Navigate 2024, submit your nomination at the link below. Please note this opportunity closes on July 26, 2024, and is only available for current SailPoint customers.

Apply to speak

Reach out to hello.customer@sailpoint.com with questions. Thank you!

SailPoint Identity Security Cloud provides a unified autonomous scalable solution for enterprises today that allows organizations to establish a robust identity security foundation.

Join Jaishree Subramania, VP or Product Marketing, and Grady Summers, EVP of Product, in the first of a two-part episode ‘Adopting Identity Security’. They will discuss what SailPoint’s product vision is and why it is such a key focus on how we build our products and solutions. In addition, they will explore some significant milestones of the SailPoint portfolio with the latest advancements over the last year.

How can identity security unlock growth and transformation in my organization? What is AI-driven identity security? Why is data governance so important? What are some key SailPoint solutions and how can they help my business?

These are questions that organizations should know the answer to, but most of the time they struggle on where to go to find the answers. What if there was a place that had these answers and more?

Introducing the SailPoint Identity Security Solution Show, a place where you can learn more about the SailPoint product portfolio and latest identity security trends from product and industry experts.

Join Jaishree Subramania, VP of Product Marketing, and James Honey, Director of Product Marketing, as they introduce the SailPoint Identity Security Solution Show and review some of the key conversations that will be coming in season 1.

IdentityTV is just around the corner, and we’ve got an exciting lineup you won’t want to miss!

Join us next week on June 13, 2024, 10 a.m. – 12 p.m. CST, for a free live virtual event where we will highlight SailPoint’s latest innovations. Whether you are just beginning your journey or are looking to enhance your existing security measures, IdentityTV offers valuable insights to help you create a smarter, more resilient security program grounded in dynamic identity security.

Why Attend?

IdentityTV is your opportunity to gain direct access to live learning from SailPoint leaders and cutting-edge knowledge. Here’s what you can expect –

Insightful sessions: Get a sneak peek of SailPoint’s latest product capabilities including the new automated application onboarding, quick start templates for Non-Employee Risk Management, and updates to Activity Insights, Data Access Security, and 3rd party risk connectors.

Expert guidance: Hear from SailPoint’s Head of Gen AI on why AI is needed to proactively identify risks and help IT teams and business stakeholders make more informed decisions.

Real-world use cases: Join Meredith Blanchar, Chief Customer Officer at SailPoint as she chats with Prasad S. Tamhankar, Director of Information Security with ADP, about their identity security program.

IdentityTV promises to be a transformative event that will equip you with the knowledge and tools needed to enhance your enterprise security. Register now and ensure you don’t miss this chance to learn more about SailPoint’s latest product updates and take your identity security program to the next level.

Today, we give a big QUACK, QUACK to having 100,000 Compass community members! This remarkable moment would not have been possible if it wasn't for each and every one of you. Your individual perspectives and passion truly make this community a special place.  

To celebrate this momentous occasion, and to thank each of you, we will be providing everyone that has been with us during this time a 100K member badge!

 In addition, we will be providing 25 extra bonus points to help elevate your community rank (and bragging rights) to the first 50 people that find the hidden rubber duckie in the community and direct message me a screenshot.  

What began as a small space in 2014 for SailPoint customers and partners, has grown to what we believe is the go-to destination for all identity security individuals.  

We look forward to continuing to learn and grow together. If there is ever anything I can do for you, please do not hesitate to direct message me here, right in the Compass Community.  

Since February of 2023, SailPoint has been actively working on the deprecation of non-public APIs, replacing outdated functionality with more modern solutions. If you are a SailPoint Identity Security Cloud or IdentityNow customer, please note that non-public API endpoints will be deprecated on March 31, 2024.

Not sure if this message applies to you? Any API that doesn’t start with /v3 or /beta is considered a legacy non-public API.

We encourage you to take the following streps if you’re currently using non-public API endpoints:

1. Join our bi-weekly API deprecation office hours
   Whether you need assistance with object mappings, data types, or understanding how to change your API calls for our SDKs, our bi-weekly sessions are a great way to connect. View the Developer Community events calendar and register for the next office hours.
2. Visit the API deprecation help center
   Swing by the help center for specific details about the endpoints being deprecated, their suitable replacements, and an opportunity to discuss any challenges or questions with our Developer Relations team.
3. Subscribe to the API deprecation category
   Be the first to know about any depreciation updates. Subscribe to notifications in the #idn:api-deprecations category by clicking on the “bell” icon in the top right and setting your notification preference to “tracking” or higher.
4. Connect with your Customer Success team
   Have burning questions, concerns, or just want to talk? Your Customer Success team is here for you! Please reach out to your CSM anytime. 

In addition to the resources listed above, you can also submit a request for an architect session or project review.

Please reach out to your customer success manager for any questions or concerns you may have. Your attention to this matter is truly appreciated, and we’re grateful for your ongoing partnership with SailPoint.

Happy 2024! Starting the year off right, make sure to opt into the SailPoint Certification Directory! Level up, showcase your achievements, and locate other SailPoint certified individuals. 

Not yet certified? Learn more here: https://community.sailpoint.com/t5/Professional-Certification/ct-p/product-certification-program 

Please reach out to compass-help@sailpoint.com with any questions.  

As we go into the holiday season, please take note of our SailPoint Support Holiday Schedule as it may impact ticket response times:

• December 25, 2023 – Closed 12AM – 12AM Central Time
• January 1, 2024 - Closed 12AM – 12AM Central Time

Our offices will be closed for the holidays on December 25th, 2023 and January 1st, 2024. Responses to tickets opened during this time may be delayed.

If you experience any issues and need to open a Support Ticket while offices are closed, please take note of the Holiday Schedule response times from the SailPoint Support Guide.

Severity 1 issues will be handled 24 hours a day, 7 days a week, 365 days a year regardless of holiday schedule. Reminder to call in any Priority 1 tickets.

Non-severity 1 tickets will be responded to as soon as possible when regular hours resume.

Thank you for your partnership, we hope you have a wonderful holiday and a happy new year!

If there’s one event I look forward to each year, it’s Navigate – it’s our chance to connect with our customers and bring the deepest level of identity security knowledge, expertise and perspective to you.

Our theme this year is Identity Security Accelerated. We are bringing a wide range of topics to the table, with a focus on education, inspiration and collaboration so that you to walk away with actionable insights to elevate, evolve, and accelerate your identity program. I look forward to seeing you there.

Meredith Blanchar,
Chief Customer Officer

Navigate 2023 preview, sessions we're looking forward to this year

Navigate 2023 is in Austin, TX, October 9 - 11, with an additional training day on October 12. View the agenda for sessions and topics, and register by August 25 to take advantage of the discounted summer rate of $1,095!

IAM program best practices: Building a program for long-term success
Learn best practices that allow you to drive your Identity Program forward more rapidly. We will talk about the lessons we continue to learn from our customers and share insights on how to be successful.

Unleashing non-employee IAM: A schema-less revolution
Driven by the principles of flexibility, scalability, and security, explore how current customers have embraced the schema-less Non-Employee Risk Management to seamlessly handle the onboarding, offboarding, and access management processes for these transient users without relying on rigid schemas or predefined structures.

SailPoint and ServiceNow: Integration, deployment tips & best practices
SailPoint’s integration with ServiceNow ensures secure access to IT resources to reduce helpdesk tickets and increase productivity. Get a comprehensive overview of ServiceNow integrations plus expert guidance, tips, and best practices from SailPoint’s Professional Services team for successful deployment in your organization.

Roadmap sessions: See what is new and upcoming
Don't miss the opportunity to hear from our subject matter experts on the latest and greatest! Discover how our product team and customers work together to deliver meaningful improvements to your SailPoint implementation to take on your day-to-day identity security requirements. Join a roadmap session for our SaaS offerings, IdentityIQ, or connectivity and integrations, to learn all about the updates and new capabilities that are coming soon.

Identity University: Skilled Sessions

Maximize your time at Navigate with an additional day of on-site training! Identity University: Skilled Sessions provides a full day of instructor-led training on SailPoint’s newest and most relevant technology—for a fraction of the regular cost. Register for $415, by attending, you will earn a $300 voucher toward any SailPoint Professional Certification exam in 2023.

View the agenda | Register for Navigate

Navigate Rewind, on-demand from last year's event

Check out popular sessions from last year to get an idea of what's to come.

The Power of Identity Security Uncompromised
Watch SailPoint co-founder and CEO Mark McClain opening keynote on how to take the calculated risks needed to accelerate digital transformation with identity security at the foundation of enterprise security.

The Future ‘Horizons’ of Identity Security
What are the future horizons of identity security? Hear from SailPoint’s Matt Mills and Chandra Gnanasambandam, McKinsey on how identity security will evolve in the next 3-5 years and what you can do to prepare for each horizon.

Operating, expanding, and modernizing identity
Deloitte together with USAA discuss how they are partnering to operate, expand and modernize identity.

Identity Security Challenges at scale
The Home Depot shares how they nail identity security challenges at scale.

Navigate on tour, join a city near you!

Can’t join us in Austin? Experience a one-day Navigate at one of our locations around the globe. See how identity security is accelerating through a local lens.

London | Singapore | Sydney | Washington, DC | Toronto | São Paulo

Never miss an update! Subscribe to Tradewinds, the quarterly customer newsletter, for new product announcements, community updates and an exciting look ahead!

SailPoint works toward continuous improvement of our Software as a Service (SaaS) features for our customers. On occasion, this results in changes that require existing software components and features to be removed. We support our customers through these changes in a structured process called end-of-life (EOL).

Learn more

Tradewinds is our quarterly customer newsletter where we share news, product announcements, and community and training updates. In case you missed it, or you are not subscribe to receive our emails, continue reading for a recap of what happened in Q1. 

1. What did SailPoint announce on Jan 12, 2023? 

SailPoint announced it has acquired SecZetta, an early-stage identity company that helps organizations manage non-employee identities.

2. Who is SecZetta and what do they do?

SecZetta provides non-employee identity risk solutions that are easy to use, and purpose built to help organizations execute risk-based identity security strategies for non-employees. With SecZetta, organizations can discover, manage, and secure non-employee identities in a collaborative and consistent manner, from both internal and external sources, throughout the lifecycle of their non-employee population.

3. Why did SailPoint decide to acquire SecZetta? 

Organizations today are managing a wide range of identities beyond employees.  Partners, seasonal workers, and vendors now make up a large percentage of a company’s workforce and managing their identities is complex.  Because of this, organizations are looking for a solution that can bring all these critical identities under control.  

SailPoint + SecZetta gives organizations access to a powerful identity security solution that extends advanced governance controls to large and complex populations of non-employee users deep into applications like ServiceNow and Salesforce. By leveraging our advanced AI functionality organizations can ensure that applications and data are secure by granting access to only the right identities at the right time, no matter if they are employees or non-employees like partners, temporary workers, software bots or contractors.

4. How does this acquisition of SecZetta relate to SailPoint’s Identity Security Cloud? 

The traditional approach to managing employees' identities in one system and non-employee identities through a separate system or even manually is no longer enough.  Businesses need a solution for managing and identifying the full universe of identities that touch the organization, including non-employee identities and their relationships to other identities. 

Leveraging the integration between SailPoint Identity Security Cloud and SecZetta, customers can easily manage the simplest to the most complex scenarios when it comes to non-employee identities the same way they are currently managing employee identities.

5. What products does SecZetta currently have?

SecZetta currently offers the following solutions:

• Third-Party Identity Lifecycle Management– base solution that includes Process Orchestration, Relationship & Personal Management, Risk Scoring, & Collaboration for third-party identities
• Identity Consolidation - enables organizations to simplify their Identity Governance and Administration (IGA) efforts by merging and organizing people data from many different sources such as disparate HR systems or other authoritative repositories, establishing, and maintaining master identities in a centralized repository.
• Identity Proofing - enables organizations to invoke large scale or individual identity verification during the onboarding process or at any time throughout the third-party identity lifecycle

6. When will the new offering based on this acquisition be available and how will it be packaged and priced?

The team is currently working on the packaging and pricing plan. More information will be shared in the coming weeks. 

7. How is what SailPoint offers for a non-employee lifecycle management (NELM) solution different from what this acquisition will provide?

Our current NELM solution performs requests and approvals for the management of non-employee (human only) identities and acts as a repository for these identities. Combined with SecZetta, we will offer a robust set of capabilities to manage and govern non-employee identities (human and non-human). More information will be shared soon.

8. I’m a SecZetta customer. Where can I go for support if I’m in the middle of a project and have questions?  

During this transition, for those customers in the middle of a project and in need of support, please reach out to Chris Thomas and/or Tina Timmerman. 

9. What should I do next?

Take a moment to say hello in the SailPoint Community! The community is here to offer general guidance and support as you continue your identity security journey. Register and then visit the welcome forum to create your first post. Tell everyone a bit about yourself, and start connecting with your peers.

SailPoint has reviewed the LastPass security breach originally announced on November 30, 2022 and last updated on December 22, 2022 and has completed all the remediation activities recommended by LastPass. To date, no indicators of compromise have been detected. No further action is needed.

If you have questions, please contact your Customer Success Manager, Engagement Manager, or Partner Manager. Please subscribe to the product-specific blogs on Compass for future security and other important announcements related to the individual products.

Potentially Impacted Products: IdentityNow (IDN), IdentityAI (IAI), and IDN Virtual Appliance (VA)

SailPoint has upgraded all products that use a vulnerable version of OpenSSL 3.0.x to OpenSSL 3.0.7 which addresses the high severity vulnerabilities CVE-2022-3786 and CVE-2022-3602.

If you have questions, please contact your Customer Success Manager, Engagement Manager, or Partner Manager. Please subscribe to the product-specific blogs on Compass for future security and other important announcements related to the individual products

The new Support Portal is live! Continue reading for more information or go see it in action. Don’t worry about resetting your support credentials. If you used the previous Support Portal, your profile and ticket history was migrated to the new platform.

In case you missed our previous post about the new features, you can see them here:

• Navigate between the community and the Support Portal through the global header
• Get answers quickly by browsing through recommended knowledge base articles
• Respond to open tickets through the portal or email
• Use an integrated attachment system to easily upload files within your ticket
• View your balance of Expert Services hours
• Export tickets via PDF, Excel Spreadsheet and CSV

We truly believe that the new Support Portal will provide a better experience through these features and more. Start exploring now or check out the tutorial.

Potentially Impacted Products: IdentityNow (IDN), IdentityAI (IAI), and IDN Virtual Appliance (VA)

SailPoint has reviewed the currently available information on the recently announced OpenSSL vulnerabilities (CVE-2022-3786 and CVE-2022-3602) and determined that some SailPoint products use versions of OpenSSL that are impacted by these vulnerabilities.

Exploiting these 2 vulnerabilities requires that applications continue certificate validation despite failure to construct a path to a trusted issuer or for the Certificate Authority (CA) to have signed a malicious certificate, neither of which is applicable to IDN, IAI, or the VA, unless customers configure their client authentication to continue certificate validation despite failure to construct a path to a trusted issuer. Out of an abundance of caution, all SailPoint products that use a vulnerable version of OpenSSL 3.0.x are targeted to be upgraded to use OpenSSL 3.0.7 within the SailPoint-established SLAs for high severity vulnerabilities.

Other SailPoint products such as IdentityIQ, Cloud Access Manager, File Access Manager, Access Risk Management, and SaaS Management are not impacted.

If you have questions, please contact your Customer Success Manager, Engagement Manager, or Partner Manager. Please subscribe to the product-specific blogs on Compass for future security and other important announcements related to the individual products

The new Support Portal launches November 6! Please take note, the current Support Portal will not be accessible while we implement these updates, from 5PM CT November 4 to 6PM CT November 6. You will still be able to call us to update a ticket or open a new one.

Don’t worry about resetting your support credentials. If you are an existing Support Portal user, your profile and ticket history will be migrated to the new platform.

With this update, you will be able to:

• Navigate between the community and the Support Portal through the global header
• Get answers quickly by browsing through recommended knowledge base articles
• Respond to open tickets through the portal or email
• Use an integrated attachment system to easily upload files within your ticket
• View your balance of Expert Services hours
• Export tickets via PDF, Excel Spreadsheet and CSV

We can’t wait for you to explore the updated portal! Subscribe to Community Announcements to receive a notification when the portal goes live.

We are excited to announce that as a part of Navigate 2022, you now have access to a virtual Community Day, bonus sessions on October 6 focused on developing you.  

Identity security as a profession is on the rise. A quick search for Identity and Access Management jobs on sites such as Zip Recruiter and Indeed pulls up over 50,000 jobs in the U.S., with salaries averaging around $123,000 annually. At SailPoint we believe that community can be a force multiplier for educating and advancing identity security professionals to meet the demands of our growing industry.  

Join us for our first virtual Community Day on October 6 as a part of Navigate 2022, where we will unveil how we are evolving the SailPoint Community. The day will feature professional development sessions, including: 

• Tips on getting SailPoint certified to validate your expertise 
• Technical training for implementers, developers, and administrators 
• Insight on how to take your Identity Security career to the next level 

Check out the Community Day agenda for more details. 

Community Day is available to all Navigate 2022 attendees at no additional cost. If you haven’t registered for Navigate, you can still take advantage of early bird pricing until September 23. If you’ve already registered for Navigate 2022, just be sure to login and add Community Day sessions to your schedule. 

Register for Navigate 2022 and join us virtually for Community Day on October 6. 

At this time, Twilio has informed all impacted customers via email and SailPoint has not received any email notification that our systems or products are affected by the Twilio customer data breach.  We are continuing to monitor the situation and will update our customers if anything changes.

Update: Navigate 2022 now available on-demand

Navigate 2022, Identity Security: Uncompromised is now available on-demand! The ultimate identity security experience was live streamed virtually this year on October 4-6.

Learn how you can transform your identity program to drive gains in efficiency, productivity, and economic value.

The highlights of this year’s agenda include:

• Keynotes: “The Power of Identity Security Uncompromised” & “The Future ‘Horizons’ of Identity Security”
• Customer Panel: Hear success stories on using identity to drive digital transformation
• Announcements: See what exciting new announcements and innovations lie ahead for the future of identity security
• Community Day: Discover how to harness the power of the SailPoint Community, sharpen you skills with technical training, and attend career development sessions

To watch on-demand, visit Navigate 2022, Identity Security: Uncompromised.

We have an exciting update to share! We just rolled out a refresh to our brand that clearly positions SailPoint as core to securing your business. Our new brand identity underscores SailPoint as the modern enterprise security powerhouse in identity today. Learn more on what our new brand identity looks like: Welcome to the Core of Identity Security

Your SailPoint products are as powerful as ever. While you will see a new logo and branding in the product and in our communications to you, please rest assured that you will be treated with the same level of integrity, attention and support you’ve come to expect from SailPoint.

Visit the blog for more information, or browse the community and www.sailpoint.com to see the refreshed brand come to life.