Community Announcements - Page 4

SailPoint is offering the Remote Access Extension for free to our customers during the COVID-19 crisis as many organizations have expressed a need to quickly provision access to work remotely to teams that previously did not work remotely. 

Learn more about this plugin on the Professional Services Extension page! 

Your comments are important! The changes listed below were made based off of user feedback. Please continue to leave your comments through the survey when prompted, or send us a message at compass-help@sailpoint.com. 

• New Webinars Landing Page - Before, all webinars were lumped into one blog with labels to serve as categories for the types of webinars. Now, users are presented with webinar subjects and can easily select the type they want to view.

• Ticketing Split from the Community - Before, users has to view tickets in Compass. Now, users have the full functionality and features that our ticketing platform has to offer now that it is no longer part of Compass. To learn more about the new Support Portal, check out this tutorial in Compass.

• Gamification: New Badges Added - There are more badges to earn in Compass! View the list of earned and possible badges by going to your Profile and selecting View All Badges.

• Exact Search - The "Exact Search" feature is working in Compass! Use quotes around a term to search for an "exact phrase." If you are finding that your results still appear to be off, please send the phrase that you searched for to compass-help@sailpoint.com, along with the result that you expect to appear.

• Box no longer hosts Product Downloads - Users can now download their product directly from the community. 

The outbreak of the COVID-19 virus has affected every one of us. The sudden shift from business as usual to this new normal has been jarring, to say the least. It’s also introduced a whole new level of ‘noise’ (emails, so many emails) and we’re doing our best not to contribute to that but to be thoughtful in when and how we reach out to each of you.

Our biggest priority during this time of uncertainty is on the well-being of our families, team members, customers, partners, and all of the members of the SailPoint community.  As this very dynamic situation evolves, we are doing what we can to anticipate your needs as you deal with the unforeseen business challenges you’re each now facing.  We've established an ever-growing set of resources and programs under the Featured Links section of the Community Announcements Blog to help you stay educated and connected and have also expanded our support and working hours to ensure that when you need us, we're here. 

This is indeed an unprecedented time and our heart goes out to all affected by this outbreak. At SailPoint we're committed to supporting you and your business today and for years to come.  

I wish you and yours stay safe and healthy during these times. 

Meredith Blanchar

SVP, Customer Success Management